Returns And Exchange

At FAREEHA BY TASSELS, customer satisfaction is important to us. If you face any issue with your order, please review our policy below.

Exchange Policy

We offer size exchanges within 15 days of receiving your order.

Size Exchange

If the size does not fit, you may request a size exchange within 15 days of delivery.

The requested size must be available in stock.

Exchange courier charges may apply.

The product must be unused, unworn, and in its original packaging.

The original shoe box must be returned in good condition, as it is considered part of the product.

What Cannot Be Exchanged?

Change of design, color, or article is not allowed.

Used, damaged, washed, or altered products cannot be exchanged.

Sale, clearance, or discontinued items are not eligible for exchange.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

WhatsApp: +92 331 240 2480

Please share clear pictures of the issue so our team can review and resolve it as quickly as possible.

Exchange Procedure

Contact our customer support team on WhatsApp.

Share your order number and details of the exchange request.

Once approved, our team will guide you through the exchange process.

After receiving and inspecting the returned item, we will dispatch the replacement item.

Exchange processing may take 7–14 working days, depending on stock availability and courier timelines.

Return Policy

We only accept returns if:

The item is damaged or defective.

The wrong product was delivered.

To qualify for a return:

The item must be unused and in its original condition.

All original packaging, tags, and the shoe box must be included.

The issue must be reported within 3 days of delivery.

Refund Policy

Refunds are only issued for approved cases involving:

Damaged products

Defective products

Incorrect items sent by us

Refund Terms

Refunds are processed via bank transfer only.

Shipping and delivery charges are non-refundable.

Refunds are initiated after the returned product has been received and inspected by our team.

Important Notes

Exchanges are subject to stock availability.

Products returned without original packaging may not be accepted.

FAREEHA BY TASSELS reserves the right to approve or decline any exchange, return, or refund request after reviewing the product and claim.

By placing an order, you agree to the terms of this policy.

Contact Us

For any exchange, return, or refund assistance, please contact us:

WhatsApp: +92 331 240 2480

FAREEHA BY TASSELS

Thank you for shopping with us. We appreciate your trust and support.